Refund requests are reviewed based on the product condition, order circumstances, and the applicable return policy.
Approved refunds are issued to the original payment method. Processing time after approval can vary by the payment provider or financial institution.
Original shipping charges may be non-refundable unless the return results from an error by J&G Shopping, a damaged product, or another situation where we determine reimbursement is appropriate.
Personalized, customized, and made-to-order products generally are not eligible for change-of-mind refunds after production has started, except where the item is defective, damaged, or materially different from what was ordered.
Contact contactus@jgshopping.com with your order number for refund assistance.