Orders are prepared for shipment after payment is confirmed. Processing times can vary by product, especially for handmade or made-to-order items. Tracking information is emailed when available.
Please contact us at contactus@jgshopping.com before returning an item. Eligible non-personalized items should be returned in unused, original condition. Return eligibility, timing, and return-shipping responsibility may depend on the item and reason for return.
Personalized, customized, made-to-order, and certain handmade items may not be returnable unless they arrive damaged, defective, or materially different from the order.
If an order arrives damaged, defective, or incorrect, contact us promptly with the order number and photos so we can review the issue and provide the appropriate resolution.